FAQ

How Do I Make An Order?

Just go to Ox2Ox.com (hint: you're currently here) and click on an item you like and is offered in your size and contribute to haul. Then just follow the simple checkout procedure, and quickly you'll own some Ox2Ox items (welcome to the club).

I'm Getting A Mistake When I'm Trying To Position My Order, Help !?

Most importantly ... keep in mind to breathe. Cos if you do not, you'll pass out, then it'll take even longer to get your Ox2Ox order, which's no good. Secondly, check you've filled all the details out correctly including your name, address, and payment details. Still not working? Try a various web browser or a various device such as phone/tablet/computer or laptop computer. Be client and remember, computers are individuals too. Email us at info@Ox2Ox.com, and we'll see if we can track down the issue.

Where Is My Confirmation Email?

Ox2Ox automatically sends you a verification e-mail about the details of your orders and the approximated shipment date. If you did not receive one, do not stress! You can attempt these instead:

Examine the spam folder of your e-mail account
Inspect your Paypal transaction history
Or, you may examine your order status or order history.
If there is a typo in your e-mail address, no worries simply contact us we can fix it & resent your order verification.
Where Is My Receipt?

Your Ox2Ox billing sent out to you via email, will serve as your receipt when you make an order.

What Kind of Payment Do You Accept?

On Checkout, you may pay with your Charge card, Paypal, AmazonPay & ApplePay account.

Can I Send My Order As A Present?

DEFINITELY! Merely fill out the recipient's name and address in the shipping details field.

Do You Ship To International Countries Or Worldwide?

Worldwide: Europe( 26 Countries), Canada, Australia and New Zealand at the moment. Please first verify with us for shipment to your country if it is not noted above.

I Made A Mistake On My Order (address, size, etc) ... Can I Change It?

Ok so here's the offer, please note that we are just able to make the modification to your order if it has actually not been fulfilled yet. If you want to alter anything in your order, please contact us by means of email at info@Ox2Ox.com ASAP or within 24 Hr after placing your order. If you send out Ox2Ox.com the incorrect shipping address, and your products have actually been satisfied and shipped, unfortunately, we can not intercept the plan at that time, and will not be able to send out another order to a various address.

How Do I Cancel An Order?

It's the exact same deal as altering an order; you have 2 hours from when you made your order to email us at info@Ox2Ox.com to let us know you need to cancel. Why only 2 hours? Due to the fact that after that your order slip is printed down in packing and often those people are lightning fast!

How Do I Return/Exchange/Refund An Order?

Original shipping charges are not included in the refunded rate. Based upon your financial institution, it can take up to 2 to 10 service days to assess your account declaration once your refund is processed.

Our policy lasts 1 Month for retail items. If One Month have actually gone by since your purchase, sadly, we cannot provide you a refund or exchange.

Note: Free Offers/Giveaways - Any "Free + Shipping" deals should be canceled within the same day order is placed. Free items are non-refundable once shipped.

To be eligible for a return, your product should be unused and in the same condition that you received it. It needs to likewise be in the original packaging.

Numerous kinds of goods are exempt from being returned. Custom products such as handmade lug bags, shoes, leggings can not be returned.

If your item is damaged/defected, please send clear images to info@Ox2Ox.com and we will repair it:-RRB-.

Refunds (if suitable).
Once your return is received and inspected, we will send you an e-mail to alert you that we have gotten your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be used to your credit card or initial technique of payment, within a certain quantity of days.

Partial Refunds (if suitable).
There are specific circumstances where only partial refunds are approved (if suitable). Any product not in its original condition is damaged or missing out on parts for reasons not due to our error. Any product that is returned more than One Month after shipment.

Exchanges (if relevant).
We just replace items if they are faulty or damaged. If you need to exchange it for the very same item, send us an e-mail at info@Ox2Ox.com and we will call you about your returning your product.

Shipping.
To return your product, please contact us at info@Ox2Ox.com for shipping details.
You will be accountable for spending for your very own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be subtracted from your refund.

If you are delivering a product over $50, you must think about using a trackable shipping service or buying shipping insurance. We do not guarantee that we will get your returned product.

What Receives A Replacement Order?

We will happily offer you with a replacement product or refund for any of the following reasons:.

You receive an inaccurate product.
Your order contains harmed product( s).
Your order has a printing mistake.
You do not receive your order however it has been marked as provided by USPS or DHLGlobalmail which were provided to a various address than the supplied shipping address.
You can call us at info@Ox2Ox.com to obtain a replacement on its method to you ASAP! Please make sure to supply your initial order number, images of the problem and a description of what product( s) you would like us to replace and any modifications required on your replacement order.

Can I Get Refund On A FREE/Giveaway Uses?

KEEP IN MIND: Any FREE/Giveaways offers must be canceled within 24 hours of your order. FREE/Giveaways products will be non-refundable when shipped.

What Are Your Shipping Times?

We understand the feeling of awaiting an amazing item to arrive, so we get them to you as fast as we perhaps can!

US Shipping Time Price quotes.

T-shirts: 7-14 Days.

Other Products: 20-30 Organisation Days.

International Shipping Time Price quotes.

Shirts: 10-20 Days.

Other Products: 20-45 Organisation Days.

Where Is My Order?

Hasn't it showed up yet? What a disappointment. If you have not gotten a shipping verification e-mail from us yet then simply drop an e-mail to info@Ox2Ox.com and we'll investigate & return to you rapidly.

I Bought 2+ Items, But Only Received One ... Where's My Order?

We deliver your orders from numerous worldwide warehouses (US, UK, Canada, Australia and China). Our stock is spread out over several fulfillment centers in order for them to obtain to you quicker, less expensive & more reliable. This implies orders consisting of multiple products might be shipped separately. You may get one item before the next. So don't panic if you don't receive all your items at the same time ... they are on the way. For that reason, the partial shipment might be applied to consumers' order.

I Got A Faulty Item, What Do I Do?

Ahh, this is so awkward, it does not take place typically we assure! Ok, so the best thing to do is email us on info@Ox2Ox.com & offer pictures of the faults so that we can share that with our suppliers. If we determine the garment is defective, we will cover postage for you.

How Can I Track my Free/Giveaways Item?

For the Free/Giveaway products, we shipped utilizing USPS routine mail which usually takes 5-10 business days. Often can take up to 15-20 organisation days (Due to holidays, weather, etc). There will be no tracking details for regular mail USPS shipping.

Why Do You Charge Shipping & Handling Costs For FREE/Giveaways Products?

That's best! You do not have to spend for the expense of the product at all-- it will be $0.00! Simply help us out with a small shipping & dealing with charge. We have to charge this shipping & handling charge in order to cover the postage fee, packing materials, base pay, health care & 401K for our workers. We enjoy to take great care of not just our consumers but also our staff members also. Merely due to the fact that we are not running a sweatshop that is completely versus our values & code of principles.

Unauthorized Charge.

We advise you to contact your local bank for the unauthorized charges which may have been brought on by scams or identity theft. We will absolutely provide you a full refund for this.

Please take note that if you have paid using a credit or debit card, the amount may take 1 Month to appear on your declaration. If you have actually paid with a savings account or a Paypal balance, the quantity will be credited back right away to your Paypal balance-- showing the initial amount and the currency utilized for the payment. Sometimes, you might see a PENDING status which indicates that we have actually already released the complete refund and it will take 3-5 days for this to reflect on your Paypal account.

Double Billing.

If you bought one item just and is double-billed, please send us your order ID for us to examine and issue a refund.